You can just…top up your TNG card! What went wrong here?Īs you can probably tell, I’m a little exasperated at this point. I mean, if you have to go all the way to a specific location just to reload it, why wouldn’t you just reload your card at any of the thousands of other physical locations (petrol stations, toll booths, aforementioned TNG terminals in malls) to do so? There, you don’t need to top up once to a mobile wallet before being allowed to then top up your TNG card. When you reload your card with the mobile app, you only have 24 hours to make your way to one of those two PUD locations otherwise the money gets returned to your e-Wallet and you have to start the whole process over again. The first location is in the TNG Hub in NU Sentral while the second is at the Customer Experience Centre (CEC) in Bangsar South.īut that’s not even where the stupidity stops. While that’s already super inconvenient in itself, the worst part is that there are only TWO locations with PUD machines in the whole country - nay, the whole world, nay, the whole UNIVERSE. This means, before you can use the credit on your TNG card, you have to go to one of these PUD locations and tap the machine with your card, authenticating the transaction. Instead, it’s held at something called a “Pick Up Device” (PUD).

The PrestigeĪs it turns out, when you “reload” your TNG card with the mobile app, the credit doesn’t actually go straight to your card or your card’s account. What on earth was a Pickup Device? Google didn’t have the answers so he dropped TNG a message on Facebook and the big reveal left me not knowing whether I should laugh or cry. So where was the money?Ĭonfounded, he noticed that TNG sent him a message via the app’s inbox, reminding him to “remember to pick-up the transfer amount at any Pickup Device locations within 24 hours”. Checking his transaction history in the TNG portal, he noticed that the reload never registered there either. He followed the steps and reloaded RM10 but then he noticed that the money never made it to his card. While the process of topping up a card is fairly straightforward (by Touch N Go standards) my colleague Hanif discovered the really dumb part when he actually topped up his card with the application. Just enter the serial number and follow the prompts in the app. Once there’s money in your mobile wallet, you can then transfer funds to your desired TNG card. So much for Bank Negara’s big statement telling retailers to stop imposing surcharges…

Keep in mind that reloading using a credit card will incur a surcharge. The good news is that you can do this via credit card, debit card, online banking, or using a TNG Reload PIN. Then, because the app also functions as a mobile wallet, you’ll have to top up some money into the app first - y’know, kinda like vcash or any other mobile wallet.

Quite imposing plus mac serial number